Return & Warranty Policy

Last Updated: [Date]

1. Standard Returns

  • 14-Day Window: From delivery date
  • Conditions:
    • Unworn, in original condition
    • All protective films intact
    • Original box and papers included
    • Warranty card unstamped
  • Process:
    1. Initiate return via meninwatch.com account
    2. Obtain RMA number
    3. Ship with insured courier (tracking required)

2. Luxury Watch Exceptions

  • Non-Returnable:
    • Custom configurations
    • Engraved timepieces
    • Limited edition serials
    • Vintage/pre-owned watches
  • Special Consideration:
    • May accept returns on case-by-case basis
    • 20% restocking fee applies

3. Warranty Coverage

  • 24 Months: Manufacturer defects
  • Exclusions:
    • Battery replacement
    • Normal wear/tear
    • Water damage (unless rated)
    • Unauthorized servicing

4. International Returns

  • Requirements:
    • Pre-approved customs documentation
    • Original export papers
    • Fully insured shipping (min. €5,000 coverage)
  • Costs:
    • Return shipping at customer expense
    • Import duties non-refundable

5. Refund Processing

  • Timeline: 7-10 business days after inspection
  • Method: Original payment only
  • Deductions:
    • Shipping costs
    • Custom work fees
    • Currency conversion differences

6. Watch Inspection

All returns undergo:

  1. Movement authenticity check
  2. Case/polish examination
  3. Functionality test
  4. Serial number verification

7. Special Cases

  • Damaged Shipments:
    • Must report within 48 hours
    • Provide carrier documentation
    • Photos of packaging required
  • Wrong Items:
    • Immediate notification required
    • Return shipping prepaid by us

For assistance, visit our Warranty Portal.